CAREERS :  EMPOWER YOUR CAREER

NOVA Networks is seeking an experienced Service Desk Analyst to handle a broader and more complex range of technical issues. In addition to resolving incidents and service requests, the Analyst will serve as an informal resource for colleagues, contribute to process improvement, and play an active role in knowledge management.

Key Responsibilities:

• Resolve a wide range of technical issues of intermediate complexity, including software conflicts, network connectivity, account provisioning, and endpoint configuration.
• Handle escalated tickets and provide timely and effective resolution or further escalation.
• Log, categorize, and document all incidents and requests in alignment with ITIL Incident Management standards.
• Contribute actively to the knowledge base, authoring and reviewing articles to ensure accuracy and completeness.
• Participate in shift handover processes, ensuring continuity of service across coverage windows.
• Remain current on NOVA Networks technology stack, upcoming changes, and ITIL developments through continuous learning.

Your Qualifications:

• A diploma or degree in either Computer Science, Information Technology, or a related field; or equivalent demonstrated experience.
• Minimum 2 years of experience in an IT support or service desk role.
• ITIL Foundation certification or equivalent practical experience with ITIL-aligned processes.
• Proficiency troubleshooting Windows environments, Microsoft 365, Active Directory, and common enterprise applications.

Some Nice to Haves:

• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or equivalent.
• CompTIA A+, Network+, or Microsoft 365 Fundamentals certification.
• Experience with remote support tools (e.g., Remote Desktop, TeamViewer, SCCM).
• Demonstrated ability to mentor or assist peers in a support environment.

(Hourly rate for this role: $19.00 – $23.00)

We invite all qualified candidates to apply. Please submit your resume to resumes@novanetworks.com and our Talent Acquisition Team will review. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.

As a Bilingual Network Engineer at NOVA Networks you will have primary responsibility for the analysis, design, planning, and implementation of various network systems including routers, switches, firewalls, Wan Accelerators, VPN, IPS, load balancing, and logging/monitoring applications. You must have extensive and in-depth experience in capacity planning, the creation and maintenance of documentation; network performance monitoring and root cause analysis. You will also engage in both the design and implementation of new network solution projects.

Responsibilities:

Presales support for developing recommendations, designing and deploying network and security solutions.

Conducting research and provide recommendations on network products, services, protocols, and standards in support of network service delivery.

Understanding our client’s network environment and acting as the subject matter expert on the network infrastructure and services in production.

Technical Skills

Extensive hands-on network management, including setup, troubleshooting and network security.

Configuration and troubleshooting of EIGRP, MPLS, BGP, OSPF, and L2 protocols.

Advanced knowledge of large scale LAN/ WAN technologies (switches, routers, wireless and firewalls) with knowledge on BGP, OSPF, and MPLS networking.

Deep skill with Cisco Systems portfolio of networking solutions (routing, switching, WLAN).

Knowledge in layer 2 & 3 protocols including, TCP/IP, Spanning Tree, VLAN, OSPF, and BGP, etc.

Knowledge in network security technology including IPSEC, PPTP, SSL, NAT, PAT, VPN and Firewall, etc.

Solid understanding of Networking Concepts competent with protocols of all core technologies (DNS, DHCP, SMTP, LDAP, SMB, SSH, VPN, NAT, IPSec, VoIP, etc.)

Candidate Requirements:

Post-secondary education in the field of Computer Science/ Telecommunications/ IT or a related field with a minimum 5 years of related work experience in information technologies and networking

Experience working with other technologies from a network troubleshooting and service prospective such as HP, ARUBA, FORTINET, PALO ALTO;

Extensive hands-on network management expertise, including setup, troubleshooting and network security;

Nice to Haves:

Certifications in networking technologies such as CCNA , CCNP or CCIE, JNCIA/JNCIS would be an asset;

Expertise in HPE switches, Aruba Central and Wireless

(Salary range for this role: $45,000 – 95,000)

We invite all qualified candidates to apply. Please submit your resume to resumes@novanetworks.com and our Talent Acquisition Team will review. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.

At NOVA Networks, our Onsite Resources provide hands-on IT support across one or more designated client sites on behalf of NOVA Networks. This role combines end-user support, device management, and embedded site coordination. The Onsite Resource works closely with the service desk team, receiving ticket assignments and escalations while also acting as a point of contact for site-specific IT needs.

This is a high-visibility, client-facing role that demands strong technical competence, professional conduct, and the ability to work independently with minimal supervision. The ideal candidate is adaptable, solutions-oriented, and comfortable managing competing priorities in a dynamic, multi-site environment.

Duties and Responsibilities:

• Provide walk-up, desk-to-desk, and scheduled deskside IT support for end users at assigned client site(s).
• Diagnose and resolve hardware, software, network connectivity, and peripheral issues in person, escalating to the service desk when appropriate.
• Configure, troubleshoot, and support Windows desktops and laptops, Microsoft 365 applications, printers, mobile devices, and A/V equipment.
• Perform device-imaging, configuration, and deployment for new and replacement endpoints (laptops, desktops, tablets) in accordance with NOVA Networks build standards.
• Execute hardware break-fix activities on site, including component replacement, peripheral installation, and basic infrastructure cabling support.
• Maintain accurate asset records for all IT equipment at assigned sites, including receipt, tagging, tracking, and decommissioning of devices.

Qualifications:

• Diploma or degree in Information Technology, Computer Science, or a related field; or equivalent hands-on experience.
• Minimum 2–3 years of experience in a deskside support, field technician, or on-site IT support role.
• Proficiency with Windows 10/11, Microsoft 365, Active Directory user management, and common enterprise applications.
• Practical experience with device imaging, deployment tools (e.g., SCCM, Intune, MDT), and hardware break-fix.
• Valid driver’s license and access to a reliable vehicle (travel between sites may be required).
• Ability to lift and transport IT equipment (up to 25 kg).
• ITIL Foundation certification or demonstrated familiarity with ITIL-aligned incident and request processes.
• CompTIA A+, CompTIA Network+, or Microsoft 365 Certified, or Modern Desktop Administrator Associate.
• Experience with ITSM platforms such as ServiceNow or Jira Service Management.
• Familiarity with asset management systems and IT inventory tracking tools.
• Experience supporting multi-site or enterprise-scale client environments.
• Bilingualism (English/French) considered a strong asset.

(Hourly rate for this role: $19.00 – $23.00)

We invite all qualified candidates to apply. Please submit your resume to resumes@novanetworks.com and our Talent Acquisition Team will review. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.

We are Nova Networks.

We have grown to become one of the most respected information technology firms in Canada. We are dedicated to providing world-class custom solutions.

We are hiring a Sales Executive to join our Teams in Ottawa,  Montreal, and Toronto.

What you will do once you arrive….

Some Prospecting and Lead Generation, to identifying and developing new business opportunities through various channels

Some Client Relationship Management, building and maintaining strong relationships with clients, understanding their needs, and providing solutions.

And Some Sales Pipeline Management, developing and managing a sales pipeline to ensure a consistent flow of potential deals and accurate revenue forecasting.

You should have Product and Service Knowledge, a deep understanding of the MSP’s offerings, including IT infrastructure, cybersecurity, and network management.

You will Collaborate with internal teams to ensure service delivery and customer satisfaction.

Your Experience should include….

Several years of selling technology solutions to both Private and Public sector clients at a senior level

You have an existing client base (and ability to find New Clients) both in the Private and Public Sector

You have Excellent Communication skills

You have demonstrated knowledge of IT Hardware Sales on Major Brands (such as HP, Lenovo, Dell, Cisco, Apple, Fortinet)

You have Outside Sales experience with a minimum of 1million annual revenue.

Some nice to haves…

Your demonstrated problem-solving skills;

Your ability interact with both technical and non-technical users;

Bilingualism (spoken/written/comprehension of both French and English)

A Security Clearance with the Canadian Federal Government.

(Salary range for this role: $40,000 – $90,000)

We invite all qualified candidates to apply. Please submit your resume to resumes@novanetworks.com and our Talent Acquisition Team will review. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.