CAREERS : EMPOWER YOUR CAREERSTRENGTHEN YOUR CAREER!
At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment.
Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further.
We believe strongly in lifelong learning and professional development, and we will support your professional and career development. At Nova Networks, you are given the opportunity to demonstrate your talent, undertake challenging projects, and work with a fantastic team.
CAREER OPPORTUNITIES
If you require special accommodation during our recruitment process, please indicate this when responding to Nova’s job advertisements. All reasonable adjustments are provided.
The Customer Service Agent (CSA) is the “go to” person that customers call when they are having difficulty navigating a given website or placing a product order through the website. Their professionalism reflects directly on the website owner.
The CSA listens to the customer to determine what it is that the customer is trying to achieve; and then assists the client:
Use the website features and functionality to find the information they are seeking or
Place the order for the product they want
Having successfully supported the customer, and after the call is completed, the CSA will create a ticket and detail the customer’s query/problem and how it was met.
Note: This is a three (3) month contract position with the possibility of extension.
Candidate Requirements:
Ability to work various shifts including weekends and overnights
Experience providing telephone-based customer service
General understanding of the concepts of data exchange
Able to demonstrate excellent written and spoken communication skills
We invite all qualified candidates to apply. Please note that to be considered for this role, you must be legally eligible to work in Canada without restrictions. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.
At NOVA Networks we recognize that our success is highly dependent on our ability to satisfy our clients and strengthen the bond in our relationships. We work closely with our clients to fully understand their needs and concentrate on delivering matched solutions.
Nova operates a 24/7/365 Network Operations Centre (NOC) that uses a combination of trained and certified resources; tools; processes closely aligned to ITIL best practices; and Management
Our Network Operation Center uses sophisticated monitoring tools to automatically generate incident tickets that enable our NOC Analysts to respond, troubleshoot, and resolve the incident or escalate to the appropriate group.
This position would require working onsite at our Ottawa Office and a Secret Level Clearance.
Your Experience includes:
• A Diploma or equivalent with 2+ year’s experience in IT, networking or a related field;
• Familiarity with basic networking protocols and technologies.
• Understanding of fundamental networking concepts such as IP addressing, TCP/IP, DNS, DHCP, routers, switches and firewalls;
• Familiarity with Windows Server, including Active Directory, File Services, and Event Viewer;
• Proficiency with Windows based operating systems including Windows 10;
Some Nice to haves:
• Degree/Diploma in information technology, computer science, or network engineering.
• Certifications: CCNA, CCNP, Network+, CompTIA A+, CompTIA ITF+ or MTA.
We invite all qualified candidates to apply. Please note that to be considered for this role, you must be legally eligible to work in Canada without restrictions. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.
Location: Ottawa, Ontario
Job Code: SysAdm-002
Number of Openings: 1
Position Description:
Skills:
Nice to have:
We invite all qualified candidates to apply. Please note that to be considered for this role, you must be legally eligible to work in Canada without restrictions. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.
Location: Ottawa, Ontario
Job Code: ENG-04
Number of Openings: 2
Position Description:
The Network Engineer will have primary responsibility for the analysis, design, planning, and implementation of various network systems including routers, switches, firewalls, Wan Accelerators, VPN, IPS, load balancing, and logging/monitoring applications. The individual must have extensive and in-depth experience in capacity planning, the creation and maintenance of documentation; network performance monitoring and root cause analysis. This individual is also engaged in both the design and implementation of new network solution projects and will be required to analyze technical needs, research and architect solutions.
Candidates must be able to obtain Level II (Secret clearance) and be willing to be on the On-call rotation schedule.
Responsibilities:
Technical Skills
Candidate Requirements:
Nice to Haves:
We invite all qualified candidates to apply. Please note that to be considered for this role, you must be legally eligible to work in Canada without restrictions. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.
Location: Ottawa, Ontario
Job Code: PS-001
Number of Openings: 1
Position Description:
As a Secret Cleared Systems Engineer at NOVA Networks you will manage, maintain, troubleshoot, recommend, and implement changes to systems and software, with a focus on O365 and Azure.
Responsibilities:
Candidate Requirements:
We invite all qualified candidates to apply. Please note that to be considered for this role, you must be legally eligible to work in Canada without restrictions. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.
Location: Ottawa, Ontario
Job Code: SDA-007
Number of Openings: 2
Position Description:
Frequently the first direct experience that the end-user has with Nova Networks is the Overnight Service Desk Analyst – the “voice” of Nova’s Service Delivery team. Our Overnight Service Desk Analyst listens to the clients’ end-users describe their problem and using their experience, knowledge, training and Nova’s tools and systems identifies the cause of the problem and works with the end-user to resolve it in a timely manner.
Our Overnight Service Desk Analyst are often those that end-users turn to when they have a looming deadline and their computing devices/applications are not functioning as expected. Your “cool” under pressure demeanor and confident, alert voice will go a long way in supporting the end-user as you work through the problem and resolving it; providing the end-user with the tools to meet their deadline.
Candidate Requirements:
Nice to Haves:
We invite all qualified candidates to apply. Please note that to be considered for this role, you must be legally eligible to work in Canada without restrictions. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.
Location: Ottawa, Ontario
Job Code: SD-OO2
Number of Openings: 1
Position Description:
NOVA Networks is seeking a Bilingual Service Desk Analyst has a strong knowledge of O365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint
You are “cool” under pressure demeanor and confident, alert voice will go a long way in supporting the end-user as you work through the problem and resolving it; providing the end-user with the tools to meet their deadline.
Candidate Requirements:
Nice to Haves:
We invite all qualified candidates to apply. Please note that to be considered for this role, you must be legally eligible to work in Canada without restrictions. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.
Established in 1993, Nova Networks Inc. has grown to become one of the most respected information technology firms in Canada. We are dedicated to providing world-class, custom solutions. As a V.A.R., NOVA Networks provides IT security products and related services, including maintenance and support and implementation services.
As a Sales Executive – Business Solutions, in Calgary, AB your responsibilities would include:
Candidate Requirements:
We invite all qualified candidates to apply. Please note that to be considered for this role, you must be legally eligible to work in Canada without restrictions. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.
Toll free: 1-877-301-NOVA (6682)
lOCAL: 613-726-5001
Headquarters
255 Smyth Rd.
Ottawa, Ontario
K1H 8M7
Service Centre
1730 Courtwood Cres.
Ottawa, Ontario
K2C 3R8