Features	Available
	24/7 Staffed Service Desk
	Deep Expertise & Highly Efficient Process
	Service Level Management

Monitoring and Alerting

Features	Available
Monitoring	24/7 Staffed Service Desk
	Deep Expertise & Highly Efficient Processs
	Service Level Management
Availability Management	Application Port Monitoring
	Service and Process Monitoring
	Application SST Monitoring
	Backup Process Monitoring
	Virtual Infrastructure Monitoring
Alerting	Electronic Notification
	Telephone Notifications
	Escalations

Problem Management

Features	Available
Incident and Problem Management	Problem Triage
	Restart Failed Processes and Applications
	3rd Party Dispatch Management
	Application Problem Management
	End-to-end Backup Problem Management
	Problem Resolution

Features	Available
Request Fulfillment	Requests & Pre-Approved Changes – User Accounts, Passwords
Proactive	Performance Tracking & Analysis
	Vulnerability Analysis
	Policy Enforcement
	Virtualization Admin

Change Management

Features	Available
Request Fulfillment	Application Change Management
	App Upgrades / Patches Discovery
	Apply App Upgrades / Patches
	Application Restore
Backup	Backup Changes
Configuration Management	Configuration Changes

Reporting

Features	Available
	Web Portal Ticket View
	Availability
	Inventory
	Device Performance
	Application Performance
	Application STT Performance

Complementary Services

Features	Available
Ask if we can do it!	Application Architecting
	Database Monitoring and Administration
	System Integration and Application Deployment Services