Deskside Support Technician

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Deskside Support Technician

Location: Ottawa
Job Code: PS-100
Number of Openings: 1

Position Description:

As a Deskside Support Technician, your responsibilities will include:

  • installation and support of Windows based desktops, laptops and peripherals, as well as IMac support
  • resolution of software issues as they relate to Windows OS
  • system maintenance and recovery tasks
  • providing general troubleshooting on OS ensuring functionality.

Ability to work in a fast paced environment. Must demonstrate a professional manner at all times.

Duties include but not limited to

  • Diagnose, troubleshoot and resolve Microsoft Windows hardware and software problems
  • Display a high level understanding of Windows operating systems
  • Install and configure new PC hardware and software on desktops, laptops and peripherals including card readers, printers, and other peripherals as required
  • Ability to Image desktop and mobile computers
  • Perform basic computer wired and wireless network troubleshooting
  • Interact professionally with clients exhibiting strong customer service skills
  • Provide timely project updates as required, and perform time tracking
  • Instruct clients in the basic use of hardware/software
  • Clearly communicate technical concepts to non-technical staff
  • Ability to work independently as well as in a team environment
  • Will be working in a corporate executive setting and must act and dress accordingly
  • Performs other duties as required

Candidate Requirements:

  • Five or more years of progressive IT related experience
  • Two year degree from recognized technical institute or college in an IT related field
  • A+ certification or other certifications an asset
  • Proven troubleshooting skills in PC and Windows environment
  • Mobile device management and troubleshooting an asset
  • Networking and wireless skills including TCP/IP and DHCP an asset
  • Strong interpersonal, verbal communication, and written documentation skills.
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