Position Description:
NOVA Networks is seeking a Bilingual Service Desk Analyst has a strong knowledge of O365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint
You are “cool” under pressure demeanor and confident, alert voice will go a long way in supporting the end-user as you work through the problem and resolving it; providing the end-user with the tools to meet their deadline.
Candidate Requirements:
- A strong knowledge of O365, Microsoft Teams, and Microsoft SharePoint
- Strong troubleshooting skills in Microsoft Windows 8, 10 environment
- Good Microsoft Exchange knowledge
- Fluent in both French and English [reading, writing and spoken]
Nice to Haves:
- Good knowledge of Adobe Cloud products and administration
- Good server knowledge (Windows server 2012, 2018+) and working within Active Directory
