Bilingual Documentation Specialist

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Bilingual Documentation Specialist

Location: Ottawa
Job Code: DS-001
Number of Openings: 1

Position Description:

NOVA Networks is seeking for an experienced Bilingual Documentation Specialist to join our team. The ideal candidate will have proven success in a highly technical field, the ability to evaluate and analyze complex information, and a natural desire to help people understand it.

Objectives of this role

  • Develop comprehensive documentation that meets organizational standards
  • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
  • Write user-friendly content that meets the needs of target audience, turning insights into language for user success
  • Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative methods for improvement


  • Research, outline, write, and edit content, working closely with various departments to understand project requirements
  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Create tutorials to help end-users use a variety of applications
  • Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Candidate Requirements:

  • A Technical Degree or Diploma along with demonstrated experience in technical writing of software documentation
  • Strong working knowledge of Microsoft Office
  • Familiar with Managed Services Providers and Software Development
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

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