Service Desk Analyst

Job Application
Drop a file here or click to upload Choose File
Maximum upload size: 2MB

Only .pdf, .docx, .doc allowed


Service Desk Analyst

Location: Ottawa
Job Code: 158
Published On: January 26, 2018
Number of Openings: 1

Position Description:

Job duties include but not limited to Level 1 Service Desk, responding to end-user issues, diagnosing desktop, network, and server problems, finding solutions and resolving problems; performing regular preventive maintenance of all IT infrastructure; and on-site team interfacing/escalating for assistance and other duties as required.

Candidate Requirements:

  • Experience providing superior end user application and desktop support;
  • Administrative experience with Microsoft server products, Mail services, networking and backup systems;
  • Experience with the latest Microsoft products (Windows 10, 8, 7, SBS, Exchange);
  • Develop and maintain comprehensive documentation;
  • Excellent customer relations and communication skills;
  • Experience working within a fast paced environment;
  • Ability to manage multiple tasks;
  • Driver's license and vehicle;
  • Fluency in English and French reading, writing and spoken skills;
  • Ability to provide "on call" or "after hours" support.

Nice to Haves:

  • Preference given to candidates with MCTS or MCITP Certification
  • VMWare and VSphere experience an asset.

Your browser is out-of-date. Please download one of these up-to-date, free and excellent browsers

For more security, speed, comfort and fun.