Bilingual Service Desk Analyst

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Bilingual Service Desk Analyst

Location: Ottawa
Job Code: SD-003
Published On: June 14, 2018
Number of Openings: 4

Position Description:

Nova Networks recognizes that our success is highly dependent on our ability to satisfy our clients and strengthen the bond in our relationships. We work closely with our clients to fully understand their needs and concentrate on delivering matched solutions.

Our Service Desk Agents respond to end-user issues, diagnosing desktop / network / server problems, find solutions and resolve problems.  The Agents will perform regular preventive maintenance of all IT infrastructure; and on-site team interfacing/escalating for assistance and other duties as required.


Candidate Requirements:

  • Experience providing superior end user application and desktop support
  • Experience with Microsoft server products, Mail services, networking and backup systems
  • Experience with the latest Microsoft products (Windows 10, 8, 7, SBS, Exchange)
  • Develop and maintain comprehensive documentation
  • Excellent customer relations and communication skills

Nice to Haves:

  • Preference given to candidates with MCTS or MCITP Certification
  • VMWare and VSphere experience an asset
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