Bilingual Service Desk Analyst

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Bilingual Service Desk Analyst

Location: Ottawa
Job Code: SD-003
Published On: January 26, 2018
Number of Openings: 2

Position Description:

Job duties include but not limited to Level 1 Service Desk, responding to end-user issues, diagnosing desktop, network, and server problems, finding solutions and resolving problems; performing regular preventive maintenance of all IT infrastructure; and on-site team interfacing/escalating for assistance and other duties as required.

Candidate Requirements:

  • Fluency in English and French reading, writing and spoken skills
  • Experience providing superior end user application and desktop support
  • Administrative experience with Microsoft server products, Mail services, networking and backup systems
  • Experience with the latest Microsoft products (Windows 10, 8, 7, SBS, Exchange)
  • Develop and maintain comprehensive documentation
  • Excellent customer relations and communication skills
  • Experience working within a fast paced environment
  • Ability to manage multiple tasks
  • Driver's license and vehicle
  • Ability to provide "on call" or "after hours" support

Nice to Haves:

  • Preference given to candidates with MCTS or MCITP Certification
  • VMWare and VSphere experience an asset

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